Privacy & Cookies Policy
Last Updated January 2026
1. Introduction
​
This Privacy and Cookies Policy explains how SPEG Solutions (“we”, “us”, “our”) collects, uses, stores, and protects personal information obtained through our website, in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
By accessing or using our website, you agree to the terms of this policy.
​
2. Information We Collect
​
We may collect the following personal information through our website:
​
-
Name and surname
-
Contact number
-
Email address
-
Company details (if applicable)
-
Any information submitted via the Contact Us form
-
Communications sent via WhatsApp or SMS buttons
3. How We Use Your Information
​
We use personal information for legitimate business purposes, including:
​
-
Responding to enquiries and service requests
-
Communicating with customers via email, phone, WhatsApp, or SMS
-
Providing quotations and services
-
Displaying customer reviews with prior consent
-
Marketing our completed customer projects (images only, with permission)
-
Improving our website and services
-
Legal and regulatory compliance
4. WhatsApp & SMS Communication
​
By using our WhatsApp or SMS buttons, you consent to receive communications from SPEG Solutions related to your enquiry. Message and data rates may apply depending on your mobile service provider.
5. Customer Reviews & Project Images
​
Customer reviews and images of completed projects displayed on our website are published with consent. No personal information will be shared without prior approval.
6. Cookies
​
Our website uses cookies to enhance user experience and analyse website traffic. Cookies may include:
​
-
Essential cookies for website functionality
-
Analytics cookies (e.g. Google Analytics)
​
Cookies do not collect personally identifiable information without consent.
7. Managing Cookies
​
You may disable cookies through your browser settings. Disabling cookies may affect website functionality.
8. Information Sharing
​
We do not sell or rent personal information. Information may only be shared with:
​
-
Employees or contractors who require it for service delivery
-
Legal or regulatory authorities when required by law
9. Data Security
​
We implement reasonable technical and organisational measures to protect personal information against loss, misuse, or unauthorised access.
10. Retention of Information
​
Personal information is retained only as long as necessary for business or legal purposes.
11. Your Rights
​
You have the right to:
​
-
Access your personal information
-
Request correction or deletion
-
Object to processing
-
Lodge a complaint with the Information Regulator of South Africa
12. Contact Details
​
SPEG Solutions